Frequently Asked Questions

You’ll find answers to common inquiries about our products and policies. Whether you’re curious about shipping details, product customization, or how to care for your items, we’ve got you covered. Browse through the questions below to find the information you need. If you don’t see your question listed, feel free to contact our customer support team for further assistance. We’re here to help!

What material is used in the custom-engraved charms?

We use .925 sterling silver in our personalized engraved charms. Our precise engraving tools and 15 years of experience deliver the superior quality that all pet lovers deserve!

Custom Engraved Charms Image Upload Form

For our custom engraved charms here are the photo requirements:

  • Size: Anything above 1000px x 1000 px is optimal.
  • The contrast between the Pet and the background/shadows results in cleaner, more defined lines in the engraving
  • Forward facing images turn out best, though other angles are doable, as long as shadows cast on the face are minimal.

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